Privacy
WELCOME TO OUR DATA PRIVACY NOTICE
AIM
The Crows Nest Cafe, Kelsall, aims to ensure that all data collected about staff and customers is collected, stored and processed in accordance with the UK Data Protection Act with GDPR 2018.
This policy applies to all data, regardless of whether it is in paper or electronic format.
LEGISLATION AND GUIDANCE
This policy meets the requirements of GDPR, and is based on guidance published by the Information Commissioner’s Office.
ROLES AND RESPONSIBILITIES
The Manager has overall responsibility for ensuring that we comply with our Data Protection obligations. The Manager will ensure that all staff are aware of their responsibilities, and oversee any queries related to the storing or processing of personal data.
DEFINITIONS
| Term | Definition |
| Personal data | Data from which a person can be identified, including data that, when combined with other readily available information, leads to a person being identified |
| Special Category Data | Data such as: · Racial or ethnic origin· Political opinions· Religious or philosophical beliefs, or beliefs of a similar nature· Where a person is a member of a trade union· Sex life· Sexual orientation· Genetic data· Biometric data· Whether a person has committed, or is alleged to have committed, an offence· Physical and mental health· This does not include personal data about criminal allegations, proceedings or convictions, as separate rules apply |
| Processing | Obtaining, recording or holding data |
| Data subject | The person whose personal data is held or processed |
| Data Controller | A person or organisation that determines the purposes for which, and the manner in which, personal data is processed |
| Data Processor | A person, other than an employee of the Data Controller, who processes the data on behalf of the Data Controller |
DATA PROTECTION
Principles
- Processed lawfully, fairly and in a transparent manner
- Collected for specified, explicit and legitimate purposes (‘purpose limitation’)
- Adequate, relevant and limited to what is necessary
- Accurate and, where necessary, kept up to date
- Kept in a form which permits identification of data subjects for no longer than is necessary
- Processed in a manner that ensures appropriate security of the personal data
Your Rights
- Your right of access – you have the right to ask us for copies of your personal information
- Your right to rectification – you have the right to ask us to rectify personal information you think is You also have the right to ask us to complete information you think is incomplete
- Your right to erasure – you have the right to ask us to erase your personal information in certain circumstances
- Your right to restriction of processing – you have the right to ask us to restrict the processing of your personal information in certain circumstances
- Your right to object to processing – you have the right to object to the processing of your personal information in certain circumstances
- Your right to data portability – you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at welcome@thecrowsnestcafe.com if you wish to make a request.
PRIVACY/FAIR PROCESSING
We hold Personal and Special Category Data (e.g. dietary requirements) about our customers to support your visit with us.
This data includes, but is not restricted to:
- Contact details
- Dietary requirements
- Accessibility requirements
We will only retain the data we collect for as long as is necessary to satisfy the purpose for which it has been collected.
With your consent, we may share data with third parties to enable us to advise and update you on events and special offers. We do not sell your data to third parties. We will share your data, if we are required to by law, to external agencies e.g. Police. The Lawful Basis for Processing your Personal and Special Category Data is consent.
DATA STORAGE AND SECURITY
Paper based records, digital records and portable electronic devices, such as laptops and hard drives that contain personal information, are compliant with GDPR and are regularly assessed by our DPO. Destruction and archiving of Personal Data procedures are also aligned to GDPR.
HOW TO MAKE A COMPLAINT
If you feel that we have mishandled your or your data at any time you can make a complaint to the The Manager by emailing welcome@thecrowsnestcafe.com or by phoning 07949 678399.
Alternatively, you can contact our DPO to make a complaint, DPO@e2e-education.co.uk or contact the Information Commissioner’s Office by visiting their website (https://ico.org.uk/make-a-complaint/) or by calling their helpline on telephone: 0303 123 1113.